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Terms and Conditions

Terms and Conditions

PROMOBOX LTD, Terms and Conditions

Set out below are our full Terms and Conditions. We reserve the right to vary these conditions from time to time.


All orders require a screen, die or similar decoration template, and the cost of this is will be quoted separately for each product.


To produce your logo we require artwork, which can be accepted in most digital formats on CD or via email - for most uses preference is given to Illustrator v10 (or below) EPS files or editable PDFs. JPEG files are not suitable for screen or pad printing or engraving. Please contact us for full artwork specification requirements, advice and further assistance. Basic artwork for products will set free of charge from given details but any redrawing of artwork required will incur additional cost depending on complexity. An emailed or printed proof will be sent before production, and production will not commence until written approval has been received from an authorized person.

The customer warrants that they have the right to use the artwork, logos that are requested to be placed on products supplied by Promobox Ltd. Customer warrants that it shall defend, indemnify, and hold harmless Promobox Ltd and its employees and agents against any claims for damages and costs, including but not limited to legal fees and costs, in any cause of action including, but not limited to, an infringement action as a result of imprinting the artwork.


Will be advised specifically depending on your order and will be from the point that artwork has been approved. Most products will be despatched 2/3 weeks from receipt of artwork approval. Faster turn around is possible upon request but may incur a surcharge. Whilst every effort will be made to despatch goods on time, this is always on a best endeavours basis and does not constitute a guarantee of delivery. We do not accept liability for delays caused by circumstances beyond our control.


Unless specified, the size and positioning of the printing will be at the discretion of the printer.


Printed PMS matches are approximate and may differ on different surfaces. Every care will be taken to achieve the desired effect. If an exact match is required with no tolerance, (this may incur an extra charge) you must make this clear at the time of ordering and we recommend that you request a proof. Failing this, no liability can be accepted for colour variation.


Printed goods may be subject to 5% over or under run according to the product and the production method used. The exact quantity supplied will be charged for. If a specific quantity is required, this should be stated at the time of order and may incur additional cost.


You can always inspect a sample before you order. Most samples are charged for and will be credited providing they are returned in good condition within 21 days. Should samples not be returned within 21 days of their despatch by the Promobox Ltd, such samples shall be deemed to have been sold to the customer from the date of dispatch. Please note that for reasons of hygiene clothing samples cannot be returned to stock although they can be returned for decoration as part of a bulk order.


Many products shown in our catalogues or on our website are personalised to show the effect that can be obtained, but do not necessarily imply that the products have been supplied or endorsed by the owners of the trademarks featured.


It is possible to print in more than one colour and/or position on most products, but this will usually cost more - prices on application.


Prices are subject to VAT rate prevailing at time of despatch.


Prices shown are ex-works. Carriage is charged on all orders.


a) Risk in the goods passes when they are delivered to the customer.
b) Not withstanding the earlier passing of risk title in the goods shall remain with the Promobox Ltd and shall not pass to the customer until the amount due under the invoice for them has been paid in full.
c) Until title passes the Customer shall hold the goods as bailee for the Promobox Ltd and shall store or mark them so that they can at all times be identified as the property of the Promobox Ltd.
d) Our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.


The Customer shall inspect the goods immediately upon delivery into the Customer's possession and shall notify Promobox Ltd in writing within 7 days of delivery of any matter or thing by reason whereof it is alleged the goods are not in accordance with the contract between the Customer and Promobox Ltd. If the Customer fails to give such notice, the goods shall be deemed to be in all respects in accordance with the contract.


Prices are exclusive of VAT (E&OE). Prices are per item unless otherwise stated for quantities shown. Should your requirements be for a larger quantity, please contact our Sales Department. All prices are subject to fluctuation due to factors beyond the control of Promobox Ltd and any quotations sent are only valid for 7 days from the date shown.


Orders to the value of less than £100 exclusive of origination charges will be subject to an administration charge of £10.00.


Strictly 30 days net unless otherwise agreed.


The taxable allowance for business gifts is currently £50 per item.


© COPYRIGHT Promobox Ltd.
All rights reserved. Reproduction of any part of this website content is prohibited without the express written permission of the publishers. All sizes and other details shown throughout this online catalogue are for guidance purpose and may be subject to error. Colours shown are as accurate as modern reproduction methods will allow and no liability can be accepted for any variation. This online catalogue supersedes all previous publications.

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